This report features research based on a survey of 6,000 online consumers across twelve countries around the world, looking at how consumers want to contact businesses throughout their customer journey.
It debunks some long-held beliefs and highlights the must-have channels for 2020 and beyond:
Is it the end of the road for person-to-person voice calls?
Is messaging mania here to stay?
Do video and social media for contact have a future?
How can businesses build trust and security around identification, verification and payments?
What AI-powered technologies are customers ready to accept?
Make smarter decisions with the full picture: download the whitepaper and register for our webinar.